FAQ

Q1: Can I specify the delivery time when placing an order?

A1: According to the “Transportation Company” in the order’s transportation information, it corresponds to different delivery time.

Q2: How to complain the courier?

A2: According to the “Transportation Company” in the order transportation information, the customer can contact their corresponding local service hotline.

Q3: How long does it take to deliver?

A3: Under normal circumstances, it will be delivered within 7 working days from the date of order release (excluding Sunday).

Q4: What should I pay attention to when signing for inspection?

A4: Please ensure that the outer packaging is intact and the recipient can refuse to collect the goods with damaged package.

Q5: Do I need to provide certificate when receiving the goods?

A5: No. The courier is only responsible for sending the delivery item to the designated address of the express delivery order. Anyone at the address can sign for example, the receptionist. It is not guaranteed to be sent to the designated person.

Q6: My order was signed by someone else. What should I do?

A6: If this happens, please contact the corresponding courier company according to the “Transportation Company” in the order transportation information. Please contact their local customer service

Q7: How to check the status of the cooperation vendor's delivery?